Make ownership visible
Use a shared inbox with individual team access so someone owns the next reply. Keep notes and customer context together.
Customer Service
WhatsApp customer service in one team inbox
Assign enquiries, keep customer history, and build a clear path from automated replies to a person.
Shared team contextSetup guidanceCurrent provider rules
What you get
Everything you need, in one workspace
Automate the routine questions
Start with a narrow, reviewed flow for a repeat question or intake step. Test it with real examples and include a human handoff.
Follow provider rules
Free-form replies and templates have different eligibility rules. Meta charges and exceptions depend on current message category, market, and conditions; check its official pricing page.
Reviewed October 10, 2026
Support on WhatsApp, without surprises
Assign enquiries, keep customer history, and build a clear path from automated replies to a person.
Make ownership visible
Use a shared inbox with individual team access so someone owns the next reply. Keep notes and customer context together.
Automate the routine questions
Start with a narrow, reviewed flow for a repeat question or intake step. Test it with real examples and include a human handoff.
Follow provider rules
Free-form replies and templates have different eligibility rules. Meta charges and exceptions depend on current message category, market, and conditions; check its official pricing page.
A practical first test
- Write down the customer request or business event you want to handle.
- Confirm the connected channel, account eligibility, and plan capacity.
- Preview the message and test assignment or human handoff with a small audience.
- Review delivery, replies, and failures before enabling a wider workflow.
Software and provider costs
Use the current Greenbubble plans for software capacity and the official WhatsApp pricing page for provider charges. A software quota does not include provider fees.
Your next step
Start your 14-day Pro trial · Book a workflow demo · See the setup documentation
FAQ
Questions, answered
How do I try this workflow in Greenbubble?
Create an account to start a 14-day Pro trial. Test a connected channel and a small workflow before expanding. After the trial, the account transitions to Free; provider messaging charges remain separate.
What does the software plan include?
The pricing page shows current software prices, team and workspace capacity, messages, automation flows, and AI actions. The app confirms the selected plan before payment.
Are WhatsApp provider fees included?
No. Greenbubble software fees and published capacity are separate from WhatsApp provider charges. Use Meta’s current pricing page for delivered-message rates, message categories, market differences, and any applicable exceptions.
Keep reading
Related guides and resources
Support that scales
Give every customer enquiry a clear next step.
Try a connected channel and a reviewed workflow before expanding your rollout.