One inbox for DMs
Manage Instagram conversations beside your other channels and assign each one to a teammate.
Instagram professional messaging
Turn Instagram messages and comments into real conversations.
Bring DMs and comments into Unibox, automate useful follow-up, save customer details, and send important conversations to the right teammate.
Instagram Business or Creator account connected through official authorization.
Connected channel
Northstar workspace
Conversations
Live
Routed into Unibox
Automations
Active
Validated and published
New customer conversation
Assigned automatically · Customer record matched
Follow-up started
Customer details saved · Team notified
What your team can do
Turn every message into clear, trackable work.
Reply to comments in private
Start a helpful DM when someone comments with a matching word or question.
Remember every customer
Turn conversations into contact records with tags, owners, and follow-up history.
Channel features
Use the channel’s best features in one shared workspace.
Instagram DMs
Comment automation
Reels engagement triggers
Keyword rules
Media messages
Interactive replies
Contact enrichment
Team assignments
How setup works
Connect the channel in a few clear steps.
- 01Confirm the account is a Business or Creator profile.
- 02Connect Instagram to the correct Greenbubble workspace.
- 03Send a DM from another account and confirm it appears in Unibox.
- 04Turn on the comment, keyword, and assignment automations you need.
A useful automation
Move from a new message to the right next step.
Automations can update customer details, route conversations, and hand work to a person when needed.
TriggerCustomer comments with a product keyword
DecisionMatch the right product or campaign
ActionSend a helpful DM and save the interest
HandoffAssign interested customers to Sales
Add Instagram to your Greenbubble inbox.
Connect the channel, bring conversations into Unibox, and build the follow-up your team needs.