Customer Support

    Support That Never Sleeps.

    Deliver exceptional customer support on WhatsApp. Combine AI chatbots for instant responses with seamless handoff to human agents for complex queries.

    AI + human hybridShared team inboxAuto ticket creation24/7 coverage
    View Pricing

    Support Bot

    Online · Avg. reply < 1 min

    Hi, my order #4421 hasn't arrived yet

    ✓✓ 10:01

    Hi Rahul! 👋 Let me check that for you right away.

    ✓✓ 10:01

    Order #4421 is out for delivery today. Expected by 6 PM. Would you like the tracking link?

    ✓✓ 10:02

    Yes please!

    ✓✓ 10:03

    Here you go 👉 bit.ly/track4421 Anything else I can help with?

    ✓✓ 10:03

    Resolved without agent80% of queries

    CSAT Score

    4.8 / 5

    80%

    Queries Automated

    Without agent handoff

    < 1min

    First Response

    AI replies instantly

    4.8★

    CSAT Score

    Avg. across customers

    24/7

    Always On

    No shifts, no holidays

    Platform Features

    Everything Your Support Team Needs to Delight Customers

    AI handles the routine. Agents handle the complex. Your customers get instant answers either way.

    AI-Powered Instant Replies

    Handle FAQs, order status, refund queries, and more automatically. The AI understands context and responds like a trained human agent.

    Seamless Agent Handoff

    When a query needs a human touch, the bot transfers the conversation instantly — with full chat history so agents never ask customers to repeat themselves.

    Shared Team Inbox

    All WhatsApp conversations in one dashboard. Assign tickets, add internal notes, set priorities, and collaborate without leaving the inbox.

    Ticket Management

    Auto-create support tickets from WhatsApp messages. Track status, SLA breaches, and resolution times across your entire team.

    Performance Analytics

    Monitor first response time, resolution rate, CSAT scores, and agent productivity. Identify bottlenecks and coach your team with real data.

    Multi-Channel Inbox

    Manage WhatsApp, email, and live chat from one unified inbox. No more switching between tools — your team handles everything in one place.

    How It Works

    From Query to Resolution in Minutes

    01

    Customer Sends a Query

    A customer messages your WhatsApp number. The AI instantly categorizes the query and checks if it can be resolved automatically.

    02

    Bot Resolves or Routes

    For common queries, the bot responds instantly. For complex issues, it collects context and routes to the right agent with full history.

    03

    Agent Takes Over

    The assigned agent sees the full conversation, customer profile, and previous tickets in one view. No context switching, no delays.

    04

    Ticket Closed & Measured

    After resolution, CSAT is collected automatically. Analytics update in real time so you always know how your team is performing.

    Use Cases

    Teams Delivering Better Support on WhatsApp

    🛒

    eCommerce

    Order & Refund Support

    70% bot resolution rate

    🏥

    Healthcare

    Appointment & Query Handling

    50% fewer call center calls

    🏦

    Fintech

    Account & Payment Support

    < 2min avg. resolution

    🎓

    EdTech

    Student Helpdesk

    4.9★ student satisfaction

    Customer Stories

    Support Teams Love It

    "We cut our support ticket volume by 65% in the first month. The AI handles everything from order status to refund requests without any agent involvement."

    Ankit R.

    Head of Support, eCommerce Brand

    "The handoff from bot to agent is seamless. Our agents get full context instantly and customers never have to repeat themselves. CSAT went from 3.8 to 4.7."

    Sneha M.

    Customer Success Manager

    Deliver Exceptional Support Today

    Your Customers Deserve
    Instant Answers.

    Join 10,000+ businesses using Greenbubble.io to deliver faster, smarter customer support on WhatsApp — 24/7, without burning out your team.

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