Messages are split across channels
Agents switch tabs and accounts while customers repeat the same context.
WhatsApp customer support software
WhatsApp Customer Support Software that keeps a human in the loop.
Bring support conversations from WhatsApp, Instagram, Facebook Messenger, and Telegram into one workspace. Automate routine intake, route the right context, and keep a person available when the conversation needs judgment.
Official WhatsApp Cloud APINo device scanningHuman handoff
Support workspace
Greenbubble workspace
UnassignedMy queueResolved
01
Order delivery question
Assigned to OperationsWhatsApp · Returning customer
02
Product setup help
AI draft readyInstagram · Knowledge matched
03
Billing clarification
Escalated to FinanceTelegram · Account context attached
One queue, clear ownership, customer context, and a reliable path from automation to a person.
Unibox
One support queue
4 channels
Connected conversations
Human handoff
Built into workflows
History
Shared customer context
The operating gap
The conversation is only one part of the work.
Greenbubble connects the message to the customer record, the responsible team, and the next business action.
Ownership is unclear
More than one person may reply—or nobody does—when routing is informal.
Automation becomes a dead end
Rigid bots frustrate customers when there is no clean route to a person.
What your team can run
Built for the full operating workflow.
The tools stay connected, so a new message can become an owned, measurable action without rebuilding context at every step.
Unified support queue
Manage supported channel conversations with shared visibility, ownership, notes, and customer history.
Rules-based routing
Direct conversations by channel, topic, availability, team, or the information collected in a flow.
Routine request automation
Answer common questions, collect structured details, and complete repeatable service steps.
Contextual human handoff
Transfer the conversation with the customer record, collected answers, and previous messages intact.
Follow-up workflows
Create reminders and next actions for conversations that need another response or status update.
Operational reporting
Review queue activity, ownership, delivery states, response patterns, and workflow outcomes.
How it works
From first contact to the next action.
A practical operating model that fits the way customer-facing teams already work.
- 01
Receive
A message enters Unibox with its channel, customer record, history, and source.
- 02
Understand
Automation gathers the required details or finds relevant approved knowledge.
- 03
Route
Rules assign the conversation to the right team or keep it in an automated path.
- 04
Respond
A teammate replies with full context, internal notes, and the customer record attached.
AI tools and MCP
Let AI help with the work, not just the reply.
Approved AI clients can use Greenbubble MCP tools to understand available context and work with conversations, contacts, campaigns, and automation. Existing workspace, role, and plan controls still apply.
Explore AI and MCPInspect customer context
Use MCP to find relevant contacts, conversations, and available operational context.
Prepare responses
Draft a response grounded in approved business knowledge and the current conversation.
Hand off exceptions
Route sensitive, financial, or unusual conversations to the right person.
Where it fits
Adapt the workflow to your team.
Support leads
Operational visibility
See queue activity, SLA breaches, and follow-up work without spreadsheet work.
Support agents
One inbox, one record
Reply with the customer history, internal notes, and assignments already in place.
Sales
Lead capture without context loss
Route high-intent conversations to the right rep with the chat history attached.
Operations
Exception handling
Catch the conversations that need a person, even when most of the queue is automated.
Connected stack
Use the systems your workflow already depends on.
WhatsApp
Instagram
Facebook Messenger
Telegram
HubSpot
Salesforce
Zoho
Smart Integrations
API v2
Webhooks
MCP
Customer stories
What improves when the work is connected.
These customer comments come from feedback already shared with Greenbubble. They describe day-to-day operating improvements, not guaranteed performance results.
Customer service
“Greenbubble helped us move from delayed replies to immediate customer responses and gave the team a much better service workflow.”
SS
Saroj Kumar Satpathy
Director · Newtracreations
Operations
“Work that previously took hours can now be completed in minutes. The team has more time for the tasks that need human attention.”
DN
Diptendu Sekhar Naik
Director · TrackePay Fintech
Follow-up
“Automated WhatsApp follow-up gave our team a clearer way to reconnect after an incomplete customer journey and helped us see value quickly.”
MS
Manoj Kumar Satpathy
Chief Editor & Director · Janjagaran News
Questions, answered
What teams usually ask.
Need to discuss your channels, workflow, or integrations? Book a demo and we’ll map the setup with you.
What is the WhatsApp customer support software on Greenbubble?+
Greenbubble is WhatsApp customer support software that brings WhatsApp, Instagram, Facebook Messenger, and Telegram into one shared inbox, with routing, automation, and human handoff for service teams.
Does Greenbubble support the official WhatsApp Business Platform?+
Yes. Greenbubble is built directly on Meta’s official WhatsApp Cloud API. Your number is verified by Meta with end-to-end encryption.
Can I migrate my WhatsApp Business number to Greenbubble?+
Yes. Greenbubble supports WhatsApp number migration from other providers via Meta’s official transfer flow. Active conversations continue in Greenbubble with the same Meta-verified number.
Does Greenbubble include CRM sync?+
Greenbubble ships native sync with HubSpot, Salesforce, Zoho, Shopify, and WooCommerce. Round-trip contact and deal updates work without Zapier.
How does Greenbubble pricing compare to other WhatsApp customer support tools?+
Greenbubble publishes current subscription prices and exact limits from its application-owned catalog. WhatsApp messaging fees are separate. Compare the live Greenbubble pricing page with current vendor pricing.
Build the workflow around your operation