One inbox for bot messages
Let the whole team see, assign, and reply to Telegram conversations.
Telegram Bot API
Manage your Telegram bot conversations as a team.
Connect a bot created with BotFather, bring its conversations into one inbox, send buttons and media, run campaigns, and automate common replies.
Telegram bot created through BotFather and connected with its HTTP API token.
Connected channel
Northstar workspace
Conversations
Live
Routed into Unibox
Automations
Active
Validated and published
New customer conversation
Assigned automatically · Customer record matched
Follow-up started
Customer details saved · Team notified
What your team can do
Turn every message into clear, trackable work.
Useful interactive replies
Use buttons, media, locations, contacts, and keywords to help customers get the right answer.
Telegram campaigns
Send campaigns to opted-in Telegram contacts and see what was delivered.
Channel features
Use the channel’s best features in one shared workspace.
BotFather connection
Text and media
Inline buttons
Keyword automation
Locations and contacts
Bot campaigns
Message history
Team routing
How setup works
Connect the channel in a few clear steps.
- 01Create a Telegram bot with the verified @BotFather account.
- 02Copy the bot HTTP API token and connect it to the intended Greenbubble workspace.
- 03Message the bot from a separate Telegram account and confirm webhook delivery.
- 04Configure reply buttons, keyword rules, assignments, and campaign audiences.
A useful automation
Move from a new message to the right next step.
Automations can update customer details, route conversations, and hand work to a person when needed.
TriggerCustomer sends “support” to the bot
DecisionCheck topic and customer status
ActionSend the correct interactive menu
HandoffRoute unresolved requests to Support
Add Telegram to your Greenbubble inbox.
Connect the channel, bring conversations into Unibox, and build the follow-up your team needs.