Enable multiple agents to handle WhatsApp conversations simultaneously. Route chats intelligently, collaborate in real time, and manage team workload without the chaos.
Team Inbox
LiveRahul M.
ActiveMy order hasn't arrived yet...
Priya · Support
Anjali K.
ResolvedCan I upgrade my plan?
Arjun · Sales
Vikram P.
WaitingNeed help with integration
Unassigned · Technical
Sunita L.
In ProgressInvoice for last month?
Divya · Billing
12
Active
94%
CSAT
1m 42s
Avg. Reply
Agents Online
8 / 12
50+
Agents Supported
On a single WhatsApp number
3x
Faster Resolution
With smart routing
0
Duplicate Replies
Collision detection built in
24/7
Team Coverage
Shift-based assignment
From routing rules to performance analytics — built for teams that run support on WhatsApp.
All incoming WhatsApp conversations land in one shared inbox visible to your entire team. No forwarding, no missed chats — everyone sees everything in real time.
Route conversations automatically based on keywords, department, language, or availability. Or assign manually with one click. The right agent gets every chat.
Agents can leave internal notes visible only to the team — no need to switch to Slack or email. Tag conversations by topic, urgency, or status for easy filtering.
Escalate complex queries to senior agents or specialists with full conversation context intact. Handoffs are seamless — the new agent sees everything instantly.
Track first response time, resolution rate, CSAT, and ticket volume per agent. Identify top performers, spot burnout risk, and make staffing decisions with data.
Set agent working hours and auto-reassign chats when agents go offline. Ensure coverage around the clock without manual handoffs or missed conversations.
Invite agents and create departments — Sales, Support, Billing, Technical. Assign roles and set permissions for each team member in minutes.
Set up auto-assignment rules. Route by keyword, contact tag, language, or round-robin. Every incoming chat lands with the right agent automatically.
Agents see who's viewing each chat, leave internal notes, tag teammates, and escalate with context. No duplicate replies, no crossed wires.
Monitor team performance from your analytics dashboard. Adjust routing rules, rebalance workload, and coach agents with real data.
eCommerce
60% fewer escalations
Finance
2x faster resolution
Healthcare
40% lower wait time
EdTech
3x enrollment response rate
"We went from 2 agents drowning in WhatsApp DMs to a 12-person support team with clean routing, internal notes, and SLA tracking. Setup took one afternoon."
Karan S.
Head of Support, D2C Brand
"The collision detection alone is worth it. Before Greenbubble, three agents would sometimes reply to the same customer simultaneously. That's completely gone now."
Meera R.
Customer Success Manager, SaaS
Join 10,000+ businesses using Greenbubble.io to run their entire support team from a single WhatsApp number — with smart routing, real-time collaboration, and full analytics.