Conversations fall through the cracks
More than one person replies, or nobody does, when routing is informal.
Team inbox operations
Give every conversation a clear owner and next action.
Run WhatsApp, Instagram, Facebook Messenger, and Telegram as one shared team inbox. Route conversations, track SLAs, and keep ownership clear as your team grows.
Official WhatsApp Cloud APINo device scanningHuman handoff
Inbox
Greenbubble workspace
UnassignedMy queueWaiting
01
Refund request
SLA: 2hWhatsApp · Returning customer
02
Order status
Routed to LogisticsInstagram · Cart attached
03
Account question
Owner: PriyaTelegram · Account verified
One queue, clear ownership, customer context, and reliable handoff.
Shared
Team inbox
Routing
Rules + skills
SLAs
Response + resolve
Reports
Owner + queue
The operating gap
The conversation is only one part of the work.
Greenbubble connects the message to the customer record, the responsible team, and the next business action.
SLAs are invisible
You find out about a missed SLA from the customer, not from the workspace.
Reports lack ownership
You know the volume but not who is closing what.
What your team can run
Built for the full operating workflow.
The tools stay connected, so a new message can become an owned, measurable action without rebuilding context at every step.
Shared team inbox
Manage all conversations with shared visibility, ownership, notes, and history.
Rules-based routing
Direct conversations by channel, topic, availability, team, or skill.
SLA tracking
Track first response, resolution time, and SLA breaches per queue.
Internal notes
Collaborate privately on a conversation without the customer seeing the note.
Tag and label
Tag conversations by topic, urgency, owner, or campaign for downstream reporting.
Owner reporting
See volume, response time, and resolution rate per agent, queue, and team.
How it works
From first contact to the next action.
A practical operating model that fits the way customer-facing teams already work.
- 01
Connect your channels
Bring WhatsApp, Instagram, Facebook Messenger, and Telegram into one queue.
- 02
Shape the queue
Create teams, ownership rules, priorities, and service expectations.
- 03
Work as one team
Reply with full history, collaborate privately, and improve using real service data.
AI tools and MCP
Let AI help with the work, not just the reply.
Approved AI clients can use Greenbubble MCP tools to understand available context and work with conversations, contacts, campaigns, and automation. Existing workspace, role, and plan controls still apply.
Explore AI and MCPInspect customer context
Use MCP to find relevant contacts, conversations, and available operational context.
Prepare responses
Draft a response grounded in approved business knowledge and the current conversation.
Hand off exceptions
Route sensitive, financial, or unusual conversations to the right person.
Where it fits
Adapt the workflow to your team.
Support leads
Operational visibility
See queue activity, SLA breaches, and follow-up work without spreadsheet work.
Support agents
One inbox, one record
Reply with the customer history, internal notes, and assignments already in place.
Sales
Lead capture without context loss
Route high-intent conversations to the right rep with the chat history attached.
Operations
Exception handling
Catch the conversations that need a person, even when most of the queue is automated.
Connected stack
Use the systems your workflow already depends on.
WhatsApp
Instagram
Facebook Messenger
Telegram
HubSpot
Salesforce
Zoho
Smart Integrations
API v2
Webhooks
MCP
Customer stories
What improves when the work is connected.
These customer comments come from feedback already shared with Greenbubble. They describe day-to-day operating improvements, not guaranteed performance results.
Customer service
“Greenbubble helped us move from delayed replies to immediate customer responses and gave the team a much better service workflow.”
SS
Saroj Kumar Satpathy
Director · Newtracreations
Operations
“Work that previously took hours can now be completed in minutes. The team has more time for the tasks that need human attention.”
DN
Diptendu Sekhar Naik
Director · TrackePay Fintech
Follow-up
“Automated WhatsApp follow-up gave our team a clearer way to reconnect after an incomplete customer journey and helped us see value quickly.”
MS
Manoj Kumar Satpathy
Chief Editor & Director · Janjagaran News
Questions, answered
What teams usually ask.
Need to discuss your channels, workflow, or integrations? Book a demo and we’ll map the setup with you.
What is multi-agent support on Greenbubble?+
Greenbubble ships a shared team inbox for WhatsApp, Instagram, Facebook Messenger, and Telegram with assignments, internal notes, SLA tracking, and owner reporting.
Can multiple agents work the same WhatsApp number?+
Yes. Greenbubble lets multiple authorized teammates work with conversations from a connected WhatsApp Business number. Available capacity depends on the selected plan.
Does Greenbubble include SLA tracking?+
Yes. Greenbubble tracks first response, resolution time, and SLA breaches per queue and owner.
Build the workflow around your operation