One inbox for the team
Manage every conversation with assignments, notes, tags, media, and customer history.
Official WhatsApp Cloud API
Manage every WhatsApp conversation in one shared inbox.
Connect through Meta Embedded Signup, reply as a team, send approved campaigns, and automate support, sales, and order updates.
Official Cloud API connection. No linked-device or QR-based setup.
Connected channel
Northstar workspace
Conversations
Live
Routed into Unibox
Automations
Active
Validated and published
New customer conversation
Assigned automatically · Customer record matched
Follow-up started
Customer details saved · Team notified
What your team can do
Turn every message into clear, trackable work.
Approved campaigns
Use approved templates, choose your audience, schedule sends, and see delivery results.
Sell and serve in chat
Connect catalogs, forms, appointments, payments, and order updates to conversations.
Channel features
Use the channel’s best features in one shared workspace.
Meta Embedded Signup
Approved templates
Broadcast campaigns
Media messaging
Catalogs and products
WhatsApp Forms
Appointment journeys
Message delivery logs
How setup works
Connect the channel in a few clear steps.
- 01Choose the Greenbubble workspace for this WhatsApp number.
- 02Complete Meta Embedded Signup with the correct Business Portfolio.
- 03Verify the business phone number and confirm that new messages arrive.
- 04Send a test message, add your team, and turn on the automations you need.
A useful automation
Move from a new message to the right next step.
Automations can update customer details, route conversations, and hand work to a person when needed.
TriggerCustomer asks about a product
DecisionCheck the product and reply window
ActionSave the interest and send the right information
HandoffAssign interested customers to Sales
Cloud API guide
What to know before connecting WhatsApp
WhatsApp Business app or Cloud API?
The free WhatsApp Business app suits one person handling a modest number of chats. The Cloud API, part of the WhatsApp Business Platform, suits teams that need several logins, approved campaigns, automation, and integrations with other systems.
There are no servers for you to host. Meta runs the Cloud API, and Greenbubble provides the inbox, campaigns, automation, and CRM on top of it.
What you need
Have these ready before you start Embedded Signup:
- Access to the right Meta Business Portfolio.
- A business phone number that can receive a verification code.
- A business display name that follows Meta’s rules.
- A record of how customers opted in to hear from you.
Costs to plan for
There are two separate costs: your Greenbubble plan and any Meta charges for WhatsApp messages. Meta’s rates vary by country and message type, so check its current rate card when you budget for a campaign.
Templates and the 24-hour window
Free-form replies are generally available within 24 hours of a customer’s last message. To start a conversation or message someone after that, use a template approved by Meta. Campaigns follow the same rule.
Common questions
WhatsApp Cloud API questions
What is the WhatsApp Cloud API?
It is Meta’s hosted API for businesses on the WhatsApp Business Platform. Software such as Greenbubble connects to it to send and receive messages for your business number.
How do I connect my number to Greenbubble?
Choose the workspace, complete Meta Embedded Signup with the correct Business Portfolio, verify the phone number, and send a test message.
Do I pay Meta separately?
Meta charges for WhatsApp messages according to its own rate card, separately from your Greenbubble plan. Rates depend on the country and message type.
Do campaigns need approved templates?
Yes. Messages that start a conversation need a template approved by Meta, and recipients should have opted in.
Add Whatsapp to your Greenbubble inbox.
Connect the channel, bring conversations into Unibox, and build the follow-up your team needs.