Capture context
Save the information needed for the next step, such as product interest or a requested callback. Avoid collecting unnecessary personal data.
Customer Engagement
WhatsApp customer engagement with useful follow-up
Keep enquiries, reminders, and follow-up connected to the customer record.
Shared team contextSetup guidanceCurrent provider rules
What you get
Everything you need, in one workspace
Set a relevant trigger
Use a customer action or an agreed follow-up to start automation. Respect the channel’s messaging window and template requirements.
Keep a human route open
Assign conversations that need judgment and review the workflow’s replies and failures before expanding it.
Reviewed October 10, 2026
Auto-replies and flows, in practice
Keep enquiries, reminders, and follow-up connected to the customer record.
Capture context
Save the information needed for the next step, such as product interest or a requested callback. Avoid collecting unnecessary personal data.
Set a relevant trigger
Use a customer action or an agreed follow-up to start automation. Respect the channel’s messaging window and template requirements.
Keep a human route open
Assign conversations that need judgment and review the workflow’s replies and failures before expanding it.
A practical first test
- Write down the customer request or business event you want to handle.
- Confirm the connected channel, account eligibility, and plan capacity.
- Preview the message and test assignment or human handoff with a small audience.
- Review delivery, replies, and failures before enabling a wider workflow.
Software and provider costs
Use the current Greenbubble plans for software capacity and the official WhatsApp pricing page for provider charges. A software quota does not include provider fees.
Your next step
Start your 14-day Pro trial · Book a workflow demo · See the setup documentation
FAQ
Questions, answered
How do I try this workflow in Greenbubble?
Create an account to start a 14-day Pro trial. Test a connected channel and a small workflow before expanding. After the trial, the account transitions to Free; provider messaging charges remain separate.
What does the software plan include?
The pricing page shows current software prices, team and workspace capacity, messages, automation flows, and AI actions. The app confirms the selected plan before payment.
Are WhatsApp provider fees included?
No. Greenbubble software fees and published capacity are separate from WhatsApp provider charges. Use Meta’s current pricing page for delivered-message rates, message categories, market differences, and any applicable exceptions.
Keep reading
Related guides and resources
Automate the routine
Answer instantly, route intelligently.
Try a connected channel and a reviewed workflow before expanding your rollout.