Understand the audience
A group and a private customer conversation have different privacy and collaboration expectations. Check WhatsApp’s current group settings and limits.
Glossary
WhatsApp groups and customer-support alternatives
Use groups for the right purpose and choose private team conversations when customer context matters.
Shared team contextSetup guidanceCurrent provider rules
What you get
Everything you need, in one workspace
Protect customer context
Use a private conversation when account details or support history should stay with the customer and the authorized team.
Choose an appropriate workflow
Greenbubble supports team messaging through connected business channels. Do not assume its API sends marketing campaigns into ordinary WhatsApp groups.
Reviewed October 10, 2026
WhatsApp groups, without the guesswork
Use groups for the right purpose and choose private team conversations when customer context matters.
Understand the audience
A group and a private customer conversation have different privacy and collaboration expectations. Check WhatsApp’s current group settings and limits.
Protect customer context
Use a private conversation when account details or support history should stay with the customer and the authorized team.
Choose an appropriate workflow
Greenbubble supports team messaging through connected business channels. Do not assume its API sends marketing campaigns into ordinary WhatsApp groups.
A practical first test
- Write down the customer request or business event you want to handle.
- Confirm the connected channel, account eligibility, and plan capacity.
- Preview the message and test assignment or human handoff with a small audience.
- Review delivery, replies, and failures before enabling a wider workflow.
Software and provider costs
Use the current Greenbubble plans for software capacity and the official WhatsApp pricing page for provider charges. A software quota does not include provider fees.
Your next step
Start your 14-day Pro trial · Book a workflow demo · See the setup documentation
FAQ
Questions, answered
How do I try this workflow in Greenbubble?
Create an account to start a 14-day Pro trial. Test a connected channel and a small workflow before expanding. After the trial, the account transitions to Free; provider messaging charges remain separate.
What does the software plan include?
The pricing page shows current software prices, team and workspace capacity, messages, automation flows, and AI actions. The app confirms the selected plan before payment.
Are WhatsApp provider fees included?
No. Greenbubble software fees and published capacity are separate from WhatsApp provider charges. Use Meta’s current pricing page for delivered-message rates, message categories, market differences, and any applicable exceptions.
Keep reading
Related guides and resources
Beyond groups
When groups stop scaling, move to a shared inbox.
Try a connected channel and a reviewed workflow before expanding your rollout.