Distinguish app from platform
A WhatsApp Business app account and a WhatsApp Business Platform account have different administration and messaging capabilities.
Glossary
WhatsApp Business accounts, numbers, and team workflows
Understand the Business app and Business Platform before choosing your setup.
Shared team contextSetup guidanceCurrent provider rules
What you get
Everything you need, in one workspace
Prepare the business assets
Confirm access to the business portfolio, number, and permissions requested by the available Meta onboarding flow.
Start with a small rollout
Connect the eligible channel, invite the team, and test one customer journey before moving a larger operation.
Reviewed October 10, 2026
The three account types, compared
Understand the Business app and Business Platform before choosing your setup.
Distinguish app from platform
A WhatsApp Business app account and a WhatsApp Business Platform account have different administration and messaging capabilities.
Prepare the business assets
Confirm access to the business portfolio, number, and permissions requested by the available Meta onboarding flow.
Start with a small rollout
Connect the eligible channel, invite the team, and test one customer journey before moving a larger operation.
A practical first test
- Write down the customer request or business event you want to handle.
- Confirm the connected channel, account eligibility, and plan capacity.
- Preview the message and test assignment or human handoff with a small audience.
- Review delivery, replies, and failures before enabling a wider workflow.
Software and provider costs
Use the current Greenbubble plans for software capacity and the official WhatsApp pricing page for provider charges. A software quota does not include provider fees.
Your next step
Start your 14-day Pro trial · Book a workflow demo · See the setup documentation
FAQ
Questions, answered
How do I try this workflow in Greenbubble?
Create an account to start a 14-day Pro trial. Test a connected channel and a small workflow before expanding. After the trial, the account transitions to Free; provider messaging charges remain separate.
What does the software plan include?
The pricing page shows current software prices, team and workspace capacity, messages, automation flows, and AI actions. The app confirms the selected plan before payment.
Are WhatsApp provider fees included?
No. Greenbubble software fees and published capacity are separate from WhatsApp provider charges. Use Meta’s current pricing page for delivered-message rates, message categories, market differences, and any applicable exceptions.
Keep reading
Related guides and resources
Pick the right tier
Know which WhatsApp account fits your team.
Try a connected channel and a reviewed workflow before expanding your rollout.